Leaders often undervalue the distinct roles of two management subjects. Project management is a business decision enabler while Change management is a people behavior enabler. The job roles require different skill-sets.  

A leader works with the project managers to enable the business by launching projects and achieving set goals by managing people’s time and business deliverables. A leader works with change managers to communicate the executive vision to the entire organization, sharing why the change is important. The change agents wears the ‘people hat’ and supports the leader to promote his/her value system building awareness, knowledge and desire for change.  


 People Change & Transformation

 
 

What type of behavior and reaction would you expect from employees?

  Old values New values
Command Jump Jump
Response How high? Why?

 

Few words on Organizational Change Management

This shift in value systems in business today explains why, more than any other factor, change management is not simply another task for major change projects. Change management for many large change projects is the most important and frequently cited success factor overall – even above and beyond the actual business solution.

** inspired by ADKAR change management system

Why? One set of people provides a quantitative understanding of desired emotions & behavior, the other set of people translate into useful applications.

Where is the need? consumer product development, engineering, customer care in business settings and global security applications where socio-cultural behaviors come into play..

To get science (vs. theory) heavy, read more on Science News Quantifying Human Behavior One MoCap Data Point at a Time

1) Take control of your time
2) Get the sleep you need
3) Find Flow in simple pleasures
4) Pretend you’re happy
5) Be a good co-worker, boss, leader or a friend
6) Remember the good from each day
7) Contribute with purpose

In my strategy design and change planning work, I often come across the prioritization clash between business-model design based on shareholder value or really doing what enables the organization’s stakeholders value, i.e. customers, employees, suppliers and society at large. 

The theory of Stakeholder Capitalism is somewhat defined as a market system in which company treats the interest of all stakeholders roughly equally, rather than explicitly favoring investors. 

I have been paying more attention to this theory for the last few days, since I read an article in recent The Economist issue about Focusing on Stakeholders or Shareholders.  The author articulates how,  “a firm’s share price on any given day, needless to say, can be a very poor guide to long-term shareholder value. Yet bosses have their pay linked to short-term movements in share prices” 

Also, Roger Martin, dean of University of Torinto’s Rotman School of Management shares a similar article published in Harvard Business Review on how the shareholder-value model is really failing in today’s global economy and argues that “it is time to abandon it”. New academic best practices are debating shareholder value based models and are now guiding us to consider creating value for all types of stakeholders. 

All of this sounds good in theory. Most leaders know this. The challenge is putting it in action – Making the Change. 

In my opinion,  governance, often referred to as separation between ownership and control can play a key role in enabling a system of ‘co-determination’ where all types of stakeholders get an equal opportunity to have a say while balancing the ‘shareholder dictatorship’. 

Considering the long-term health,  companies should implement profit-sharing strategies where it looks out for not only customers but also its workers and all the impacted communities in its decisions. Stakeholder Capitalism and Chrysler

Minnie Juneja

Change Management Consultant

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